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Online Services

General Support

Username and Password

Update Existing Information




General Support

The online Member Services consist of two main components:

  • Membership Administration
    The items under membership administration require you to have a username and password to view and amend your membership information.
  • Event Registration
    The event registration portion of the website allows yourself and your employees to register for events. A username and password are not required but members will be able to shorten the registration process by using them. To view the event calendar, click here. For a complete overview of events, click here.

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    Username & Password

    Your username is normally your e-mail address and the password is randomly assigned by the server. The usernames are initially issued by the chamber staff and all password administration beyond can be performed by the user.

    • Change Password - You have the option of changing your password at any time.
    • Event Calendar - You may view upcoming events.
    • Update Information - Company information, contact information and directory listing(s) can be amended by selecting the link above.
    • Forgot Password - If you forget your password you may have it sent to you via e-mail.

    Update Existing Information

    As member you have the option of logging onto the Greater Victoria Chamber of Commerce web site and changing your corporate information. The changes you submit are reviewed by chamber staff prior to being reflected on the web site. Please allow 2 working days for changes to take effect.

    Edit Organization Information - The Organization information is the information in the Membership Management System used by the Chamber staff to administer your membership. If you wish to change information displayed on your Internet Listing select the appropriate listing and select “edit.”

    Contact Information - The information about contacts related to your organization is used for communications purposes and for event registration. Contact information may remain the same as the Organization information or you may provide individual information for a contact. To change the information select “Same as None” and provide the information.

    Same As… - The Membership System defaults to contacts having the same information (phone number, web site, email, etc.). In each of the items that can be the same as the Organization (Company) there is a “Same as” drop down box. In order to enter unique information “Same as None” must be selected.

    Listings - The information displayed on your online listing will depend upon the service package you have purchased. The information in this listing may be amended by logging onto the web site and submitting changes for review by the staff.

    Images - Some of the listing packages allow members to have images displayed with as part of their listing. The images should be e-mailed to Member Services and they will be loaded on your site.

    File type: gif or jpg
    File size: less than 40K
    Image Size: not larger than 300 X 300 pixels
    Location: Image1 – Above listing
    Image 2 – To the right of listing. 

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    I forgot my Username and Password what now?
    Select the link below and enter your e-mail address as a username and your password will be sent to you via email. (click here)

    I have made changes online but they do not show on the web site. Why?
    All changes made by users are verified manually be Chamber staff. Please allow two days for changes to take effect.

    Can I change my password?
    Yes, select the following link and enter your new password click here.

    How do I get images on my online listing?
    Images are not displayed with the standard web site listing. The enhanced listings allow you to display an image with your listing. If you wish to purchase and enhanced listing package e-mail Member Services. If you already have an enhanced listing, e-mail your correctly formatted images (see specifications above) to Member Services.

    Will my e-mail address be displayed on the site?
    No, the membership directory does not display your e-mail address it provides visitors with the option of e-mailing you information.

    I don’t normally check my e-mail during the day is there a way I can get faxes instead of e-mail?
    Yes, we can provide a web to fax service where online visitors fill out a form and it is faxed to you within two minutes.

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